Burnout of the public transportation vehicle drivers: A cross sectional study
Objective: Burnout syndrome is a psychological term for the experience of long-term exhaustion and
diminished interest due to the workload especially for occupations that need close interaction with crowds. Bus drivers who work in heavy traffic and face too many people, are probably more prone to burnout.This study aims to investigate the presence of burnout syndrome in bus drivers working in Istanbul.
Methods: This is a cross sectional study, performed by using Maslach Inventory in bus drivers working in the Anatolian side of Istanbul. The questionnaires were distributed equally to drivers working on six main lines at the Anatolian central garage of the municipality (IETT). According to the inventory, burnout syndrome is defined in three areas, the scores for the subgroups were emotional exhaustion, desensitization and low personal accomplishment.
Results: A total of 396 bus drivers filled in the questionnaire. All of the drivers were male. Median age
was 40.0 (27-59), 96.6% were married, and all had social insurance. Median working course was 10.0 (1-32) year; median daily working hour period were 8.0 (8-12) hours; 53.1% stated they could find time for resting, 99.5% had one day off in a week. The main problem areas were health, economy and social security. Emotional burnout median was 16 (0-36); desensitization median was 7 (0-20); low personal accomplishment median was 20 (0-32).
Conclusion: This study showed that burnout syndrome was not frequent among bus drivers working in Istanbul. This may be due to the presence of social security and a regular income. Low work related stress based on working in a secure and safe environment might also contribute to the low number of burnout cases.
Objective: Burnout syndrome is a term to define emotional exhaustion dependent on work load, desensitization and a feeling of low personal accomplishment especially with jobs that require a lot of contact with other people. Considering bus drivers, who work in dense traffic and who come in contact with many people every day, it is viable to say that burnout syndrome is a high possibility for them. The purpose of this study is to determine the burnout syndrome levels of the bus drivers who work in İstanbul.
Methods: This study is a cross-sectional study done with bus drivers who work at districts from İstanbul Anatolian Side Garage using the Maslach burnout-syndrome scale. The survey form was distributed among drivers who were working between March and April of 2008 at the six main routes of the Anatolian Side Central Garage of the municipality (IETT), stratified on the number of drivers per district. Burnout syndrome was evaluated in three areas: emotional exhaustion, desensitization and feeling of low personal accomplishment.
Results: A total of 396 bus drivers have filled forms for both the survey and the scale. All of the drivers were male. The mean age was 40.0 (27-59) and 96.6% of them were married; all of them had social security. Their work year was 10 (1-32); work hours were 8 per day (8-12); 53.1% of them stated that they find time to rest and 99.5% of them claimed that they had one day of holiday every week. It was determined that main problems of the participants were about health, economics and social security. The mean value for the burnout syndrome was found to be 16 (0-36); for desensitization 7 (0-20); and for personal achievement 20 (0-32) points. There was no significant relationship between the sub-groups of the Maslach scale and the age, number of children, income level and working times of the participants; however it was found out that single drivers had significantly higher points in emotional exhaustion and desensitization than married ones (p=0.03 and p=0.015, respectively).
Emotional exhaustion and desensitization points of the drivers who chose their professions on their own were lower than the points of those who were influenced by family or other external factors (p<0.001 and p<0.001, respectively). Additionally when the sub-groups of the Maslach scale and occupational contentedness were compared, the result was that drivers who were not content with their job had higher points in emotional exhaustion and desensitization than drivers who were content with their professions (p<0.001 and p<0.001, respectively). Drivers with health problems had higher points with for emotional exhaustion and desensitization than drivers that don’t (p<0.001 and p=0.001, respectively). In addition to that, drivers who smoke had significantly higher points in emotional exhaustion than ones who don’t (p=0.027). Also drivers with sleeping problems had higher points in emotional exhaustion and desensitization than drivers who do not (p<0.001 and p=0.002, respectively).
Conclusion: The results of our study have shown that bus drivers do not suffer from burnout syndrome. It was determined that, this is a result of having social security and a regular income as well as low work stress due to trust towards the establishment.
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